Question No. 1
Q: Difference between latter and memorandum? 2
Answer:-
The difference between memo and letter is that letter is used to communicate outside the organization
whereas memo is used to communicate inside the organization.
Question No. 2
Q: What are organizational charts? 2
Answer: Page 119
An organizational chart uses rectangles and lines to represent the arrangement of people and departments in
an organization. It reveals the organization’s hierarchy, indicating how the smaller units are combined to
create larger units. It also indicates who reports to whom and who gives direction to whom.
Question No. 3
Q: How will you make favorable response to claim and adjustment request? 3
Answer: Page 72
Don’t blame an individual or a specific department, and avoid such lame excuses as “Nobody’s perfect” or
“Mistakes will happen.’
Question No. 4Q: The Rules of Capitalizing Multiple -Words Tittles and proper names? 3
Answer:- Page 146
1. Capitalize all nouns, pronouns, verbs, adjectives, adverbs, and subordinating conjunctions.
2. Capitalize any word, regardless of the part of speech, if it is the first or last word of the title or subtitle or
a proper name or if it follows a punctuation mark indicating a break in the title
Question No. 5Q: What problems do we face while using staked modifies and nouns, and how can we over comes
then? 3
Answer: Page 130
Avoid using long strings of modifiers or nouns. These stacked modifiers and nouns can be hard to read and
sometimes create ambiguity. Add a few words (especially prepositions and conjunctions) to make the
relationships between nouns clear to the reader.
Question No. 6Q: How is a diagram created? 3
Answer:-119
• Decide exactly what you want to show.
• Create an appropriate means to represent your subject with geometric shapes, or perhaps sketches that
suggest their appearance.
• Provide the explanations people need in order to understand your diagram as a separate key, in the title or
as part of the diagram itself.
Question No. 7Q: Difference b/w consideration and courtesy? 5
Answer:-
The difference between consideration and courtesy is the feeling that goes behind it. Consideration is more
compassionate and has more depth because when you are considerate of another persons needs or feelings
you care and are concerned about what to do concerning that person. On the other hand, courtesy is mainly
because you feel like it's the right thing to do, you don't care as much or you don't have much attachment to
why you are doing it.
Question No. 8Q: Difference b/w Table of content and appendix of a report? 5
Answer:-Page123
The table of contents provides an outline of analysis reports for readers who do not wish to read the entire
report or flip through it looking for the section which contains what they are looking for . on the other hand ,
appendix would include derivations of equations, tables of raw data, sample equations, and so forth. But the
only way to be certain that what is placed in the appendix belongs there is to assess it within the context of
audience needs
Question No. 9Q: The Qualities of a good manuscript? 5
Answer:-Page 126
A manuscript should be visually attractive. This means that it should be orderly, that there should be
obvious divisions and subdivisions. A manuscript should invite readership. The type should be clear in a
manuscript, and the production should not be sloppy. A report or paper must be sufficiently detailed. There
should be enough detail, though, to satisfy the projected readers’ needs for information. After this, the
document must be proofread, which should not be confused with editing. While editing requires being
judgmental, proofreading is a quick checking for errors.
Question No. 10Q: what is the common ways establishing credibility while organizing a business massage? 5
Answer:- Page 54
Establish Credibility
Don’t make a false promise. People are more likely to react positively to your message when they have confidence in
you. Example Instead of this We hope this recommendation will be helpful. Use this We’re glad to make this
recommendation.
Be Polite:-
Try to express facts in a kind and thoughtful manner. Use extra tact when writing and when communicating with
higher-ups. Promptness is a form of courtesy.
Project the Company Image:-
Subordinate your own style to that of the company
Use of
1. Pictographs?
Answer: Page 118
2. Enumeration?
Answer: Page 148
3. Commas?
Answer: Page 138
4. Line graph?
Answer: Page 118
5. Buffer?
Answer: Page 74
6. What is a sentence fragment?
Answer: Page 130
7. What are the important points of instructions for any documents?
Answer: Page 111
8. What the role of persuasive speaking?
Answer: Page 7 file
9. Writer’s Block?
Answer: Page 124 file
10. Open ended question?
11. Narrate difference purpose of conducing interview on a job?
12. Explain
Q: Difference between latter and memorandum? 2
Answer:-
The difference between memo and letter is that letter is used to communicate outside the organization
whereas memo is used to communicate inside the organization.
Question No. 2
Q: What are organizational charts? 2
Answer: Page 119
An organizational chart uses rectangles and lines to represent the arrangement of people and departments in
an organization. It reveals the organization’s hierarchy, indicating how the smaller units are combined to
create larger units. It also indicates who reports to whom and who gives direction to whom.
Question No. 3
Q: How will you make favorable response to claim and adjustment request? 3
Answer: Page 72
Don’t blame an individual or a specific department, and avoid such lame excuses as “Nobody’s perfect” or
“Mistakes will happen.’
Question No. 4Q: The Rules of Capitalizing Multiple -Words Tittles and proper names? 3
Answer:- Page 146
1. Capitalize all nouns, pronouns, verbs, adjectives, adverbs, and subordinating conjunctions.
2. Capitalize any word, regardless of the part of speech, if it is the first or last word of the title or subtitle or
a proper name or if it follows a punctuation mark indicating a break in the title
Question No. 5Q: What problems do we face while using staked modifies and nouns, and how can we over comes
then? 3
Answer: Page 130
Avoid using long strings of modifiers or nouns. These stacked modifiers and nouns can be hard to read and
sometimes create ambiguity. Add a few words (especially prepositions and conjunctions) to make the
relationships between nouns clear to the reader.
Question No. 6Q: How is a diagram created? 3
Answer:-119
• Decide exactly what you want to show.
• Create an appropriate means to represent your subject with geometric shapes, or perhaps sketches that
suggest their appearance.
• Provide the explanations people need in order to understand your diagram as a separate key, in the title or
as part of the diagram itself.
Question No. 7Q: Difference b/w consideration and courtesy? 5
Answer:-
The difference between consideration and courtesy is the feeling that goes behind it. Consideration is more
compassionate and has more depth because when you are considerate of another persons needs or feelings
you care and are concerned about what to do concerning that person. On the other hand, courtesy is mainly
because you feel like it's the right thing to do, you don't care as much or you don't have much attachment to
why you are doing it.
Question No. 8Q: Difference b/w Table of content and appendix of a report? 5
Answer:-Page123
The table of contents provides an outline of analysis reports for readers who do not wish to read the entire
report or flip through it looking for the section which contains what they are looking for . on the other hand ,
appendix would include derivations of equations, tables of raw data, sample equations, and so forth. But the
only way to be certain that what is placed in the appendix belongs there is to assess it within the context of
audience needs
Question No. 9Q: The Qualities of a good manuscript? 5
Answer:-Page 126
A manuscript should be visually attractive. This means that it should be orderly, that there should be
obvious divisions and subdivisions. A manuscript should invite readership. The type should be clear in a
manuscript, and the production should not be sloppy. A report or paper must be sufficiently detailed. There
should be enough detail, though, to satisfy the projected readers’ needs for information. After this, the
document must be proofread, which should not be confused with editing. While editing requires being
judgmental, proofreading is a quick checking for errors.
Question No. 10Q: what is the common ways establishing credibility while organizing a business massage? 5
Answer:- Page 54
Establish Credibility
Don’t make a false promise. People are more likely to react positively to your message when they have confidence in
you. Example Instead of this We hope this recommendation will be helpful. Use this We’re glad to make this
recommendation.
Be Polite:-
Try to express facts in a kind and thoughtful manner. Use extra tact when writing and when communicating with
higher-ups. Promptness is a form of courtesy.
Project the Company Image:-
Subordinate your own style to that of the company
Use of
1. Pictographs?
Answer: Page 118
2. Enumeration?
Answer: Page 148
3. Commas?
Answer: Page 138
4. Line graph?
Answer: Page 118
5. Buffer?
Answer: Page 74
6. What is a sentence fragment?
Answer: Page 130
7. What are the important points of instructions for any documents?
Answer: Page 111
8. What the role of persuasive speaking?
Answer: Page 7 file
9. Writer’s Block?
Answer: Page 124 file
10. Open ended question?
11. Narrate difference purpose of conducing interview on a job?
12. Explain
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