SEMESTER FALL 2011
Total Quality Management (MGT510)
Assignment No. 01
Due Date: 16th November, 2011 Marks: 15
Assignment:
Scenario:
Suppose you were working as a quality control manager in Leather shoe manufacturing company. Management observed a major decline in sales during last 6 months. Chief executive called a meeting of purchase and quality control department's personnel to discuss this serious issue. It was decided in the meeting to start an inquiry to know the actual cause(s) of declining in sales. You were assigned an additional task of supervising the work of inquiry committee. The company submitted its report to top management describing the main reason of declining in sales with the following words:
"our products are not standardized due to the lack of staff's training in understanding special and common causes of variation in production process".
Questions:
Keeping in mind the above scenario you are required to answer the following questions;
a) What do you understand by the term "common causes and special causes of variation?" (10 Marks)
b) Suggest ways to overcome the problem of understanding the common and special causes of variation in the given scenario. (5 Marks)
Instructions:
Please read the following instructions carefully before preparing the assignment solution:
• Answer should be to the point
• Solution should not be more than 2 pages
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