Blog: PTCL introduces SMS Complaint Service from Mobile Phone

PTCL brings another SMS based CMS (Complaint Management System), the new 1218 SMS system along with existing 1218 and 1216 system.

As part of its efforts to provide quality customer care services and to achieve highest level of customer satisfaction by offering variety of services and convenient channels of interaction to its customers.

PTCL is now offering complaint registration through SMS from your cell phones.

PTCL introdeces this new SMS Complaint Service with these objectives:

• Provide a swift complaint registration channel to its Landline and Broadband customers


• Elimination of customer wait time at call centers for complaint registration

How to complain to PTCL from a Mobile Phone through SMS ?

5 easy steps for SMS complaint:

• Step 1 type: CMP


• Step 2 type: Area Code and Lndline Number


• Step 3 type: Product code
  (LL in case of Landline Problem and BB for Broadband Internet Problem)


• Step 4: Send to 0512181218


• Step 5: Receive complaint registration number

Example: CMP 0423751XXXX BB

For Help: Simply type “HELP” and send to 0512181218

This SMS based (CMS) Complaint Management System in Pakistan is a good initiative from PTCL