Business Communication-ENG301
Total Marks: 15
Objective
To assess the students' ability to write business messages.
Instructions:
No assignment will be accepted via e-mail after the due date.
Plagiarism will NOT be tolerated. Plagiarism occurs when a student uses work done by someone else without acknowledging the actual author. It also means copying and pasting the material from handouts and internet source without rephrasing it in his/her own words.
Q1. As a reservation manager of a hotel, write a letter to your customer reminding him that deposit is due on a reservation made for an executive suite. (10)
Q2. Complete the following statements with the correct answers related to Business Communication. (5)
1. ----------- is the reply to a claim letter.
2. Letters written to persuade the people for purchasing your product are called -----.
3. -------- is a special committee which is assigned the duty to resolve a specific problem.
4. A sales letter begins with --------------.
5. ------------ of an organization is followed in order to write a ------------.
;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
Example
"Your company logo here" Thursday, December 30, 2010
Dear Customer,
Please note that on your account, there are one or more invoices currently past the 30-day due date from the date of service. These invoices are itemized below for your convenience. Please remit the past due balance of $ 0,000.00 as soon as you are able, or contact our office if you have any questions regarding these. Please keep in mind that all invoices on your account carry 30-day terms unless otherwise specified.
Invoice Number Service Date Amount Due Total
87561 04/25/2005 $ 1,393.07
87591 04/27/2005 $ 170.84 $1,563.91
We appreciate your efforts in bringing the account current.
Your business is very important to us!
Thank you,
Name
Title, company name
...........
October 11th, 2010
Dear Customer
Our records indicate that payment on your account is overdue in the amount of $ . If the
amount has already been paid, please disregard this notice. If you have not yet mailed
your payment, why not make out your check and place it in the enclosed envelope while
this reminder is has your full attention.
Thank you in advance for your anticipated cooperation in this matter.
...................
1. Adjustment letter is the reply to a claim letter.
2. Letters written to persuade the people for purchasing your product are called sales letter
3. Task force is a special committee which is assigned the duty to resolve a specific
problem.
4. A sales letter begins with Attention sentence..
5. Rules of an organization is followed in order to write a business letter.
......................
January 1, 2011
Mr. Leonard Liss
4178 West 91st Street
Tacoma, 80492
Dear Mr. Liss:
Thank you for your recent business. This letter is written to you regarding your pending payment to our hotel. Rs.10, 000 Amount is due on a reservation made for an executive suite. We know maintaining a good credit record is important to you
Please send your payment immediately or if you have sent your payment then please give your payment details so that we may check with our accounts department and please disregard the remainder of this letter.
If you want to discuss your account, please call us Monday through Friday, 8 a.m. to 5 p.m., at 814-493-8475. You can also reach us by email at aabfence@aol.com
Thank you in advance for your anticipated cooperation in this matter
Sincerely,
Q2. Complete the following statements with the correct answers related to Business
Communication. (5)
1. ----------- is the reply to a claim letter
An adjustment letter is the reply to a claim letter.
2. Letters written to persuade the people for purchasing your product are called -----.
Letters written to persuade the people for purchasing your product are called Unsolicited Sales Letter.(also can be sale letters)
3. -------- is a special committee which is assigned the duty to resolve a specific
A task force ***** is a special committee which is assigned the duty to resolve a specific
4. A sales letter begins with --------------.
A sales letter begins with an attention-getting sentence.
5. ------------ of an organization is followed in order to write a ------------.
. Communication Record of an Organization is followed in order to write a business letter*(.not sure)
..................
Q1. As a reservation manager of a hotel, write a letter to your customer reminding him that deposit is due on a reservation made for an executive suite. (10)
As our record shows us that a deposit of a reservation is due on you for an executive suite. If you recently post your check for Rs.xxxx, than thank you, if not than please mailed us before the 10th of this month.
Q2. Complete the following statements with the correct answers related to Business Communication. (5)
1. “Adjustment letter” is the reply to a claim letter.
2. Letters written to persuade the people for purchasing your product are called “Unsolicited sales letter”.
3. “Task force” is a special committee which is assigned the duty to resolve a specific problem.
4. A sales letter begins with “attention-getting device”.
5. “Communication record” of an organization is followed in order to write a “business letter”.
2. Letters written to persuade the people for purchasing your product are called sales letter
3. Task force is a special committee which is assigned the duty to resolve a specific
problem.
4. A sales letter begins with Attention sentence..
5. Rules of an organization is followed in order to write a business letter.
......................
January 1, 2011
Mr. Leonard Liss
4178 West 91st Street
Tacoma, 80492
Dear Mr. Liss:
Thank you for your recent business. This letter is written to you regarding your pending payment to our hotel. Rs.10, 000 Amount is due on a reservation made for an executive suite. We know maintaining a good credit record is important to you
Please send your payment immediately or if you have sent your payment then please give your payment details so that we may check with our accounts department and please disregard the remainder of this letter.
If you want to discuss your account, please call us Monday through Friday, 8 a.m. to 5 p.m., at 814-493-8475. You can also reach us by email at aabfence@aol.com
Thank you in advance for your anticipated cooperation in this matter
Sincerely,
Q2. Complete the following statements with the correct answers related to Business
Communication. (5)
1. ----------- is the reply to a claim letter
An adjustment letter is the reply to a claim letter.
2. Letters written to persuade the people for purchasing your product are called -----.
Letters written to persuade the people for purchasing your product are called Unsolicited Sales Letter.(also can be sale letters)
3. -------- is a special committee which is assigned the duty to resolve a specific
A task force ***** is a special committee which is assigned the duty to resolve a specific
4. A sales letter begins with --------------.
A sales letter begins with an attention-getting sentence.
5. ------------ of an organization is followed in order to write a ------------.
. Communication Record of an Organization is followed in order to write a business letter*(.not sure)
..................
Q1. As a reservation manager of a hotel, write a letter to your customer reminding him that deposit is due on a reservation made for an executive suite. (10)
As our record shows us that a deposit of a reservation is due on you for an executive suite. If you recently post your check for Rs.xxxx, than thank you, if not than please mailed us before the 10th of this month.
Q2. Complete the following statements with the correct answers related to Business Communication. (5)
1. “Adjustment letter” is the reply to a claim letter.
2. Letters written to persuade the people for purchasing your product are called “Unsolicited sales letter”.
3. “Task force” is a special committee which is assigned the duty to resolve a specific problem.
4. A sales letter begins with “attention-getting device”.
5. “Communication record” of an organization is followed in order to write a “business letter”.
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