TOOLS
1. Flow chart
2. Histograms
3. Statistical process control (SPC)
4. Scatter diagram
5. Cause and Effect Diagram
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Following are some of the quality problems that operations managers often have to face regardless a manufacturing or a service organization. You are required to identify which quality improving tool would be helpful in determining their problems exactly and provide a clear picture of the scenario:
First one is done for you.
Problems
Tools
1
A manager wants to display a wall chart in the meeting room to help identifying the processes and facilities flow.
Flow chart
2
A manager needs to check the rate of occurrence (central tendency and dispersion of data) of a particular quality problem found in the assembly line over a period of time.
3
Reason of a variation in the diameter of yarn might be due to the mechanical fault and raw material. Manager wants to know the relationship between these variables to see which one has a strong correlation with the problem.
4
Operations manager of an Airline wants to identify all the possible causes of delays in flight.
5
The causes of flight delays are identified and the operations manager wants to decide which problem should be addressed first.
Read the instructions carefully before sending your comments:
1. Use the font style “Times New Roman” and font size “12”.
2. You are just required to identify the tool that can be used in the particular scenario.
3. You should post your comments on the GDB & not on the Regular MDB. Both will run parallel to each other during the time specified above.
4. Try to understand the each scenario and identify the correct tool to be used.
5. Books, websites and other reading material may be consulted before posting your comments.
6. You can not participate in the discussion more than once.
7. Obnoxious or ignoble comments should strictly be avoided.
8. The GDB will open and close at above specified date and time. Please note that no grace day and extra time is given for GDB.
9. You can not participate in the discussion after the due date or through e-mail.
by VUsolutions
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