Eng 301 Assignment Solution Spring 2013
Dear This solution is just an idea.It may needed to improve.. u just take a idea from it.. and also added your comment about solution..
Q2: Identify the basic elements of the communication process by reading the following situation and considering the questions. (5)
The time is Friday afternoon. This interaction takes place in Ali’s office. Ali is a manager of an office that processes orders for a computer firm. The people in Ali’s office are present for a weekly wrap-up of the activities and planning for next week’s needs—Nadeem, who is responsible for keeping the office on its schedule; Zaid, who is responsible for the computers and technology in the office; Farhan, who communicates regularly with the sales people who turn in the orders.
Answer each question below.
There is two Situations
Who is the sender?
Ans = ALI (Because he is Boss and plan for next week)
Who is the receiver?
Ans = Farhan (who is responsible for orders
What is the message?
Ans = Next Week Needs
What medium was used to convey the message?
It was face to face Communication.
What was the feedback?
Previous week activity
Q3. Identify the most appropriate option for each description regarding effective communication. (5)
1. Its purpose is to know what the speaker wants to say or to learn from the speaker. It is an act of cooperation in the sense that it takes advantage of others’ knowledge and experience. Therefore, devoting time to this aspect is in our self-interest.
A. Speak more, do not listen
B. Focus on the speaker
C. Speak less, listen more (Right Answer)
D. Listen for what is left unsaid
2. Effective listeners do not pay attention only to what is being said, but also notice how it is said. They observe the feelings, attitudes and emotional reactions of the speaker.
A. Focus on the speaker
B. Observe body language (Right Answer)
C. Listen for what is left unsaid
D. Empathize with the speaker
3. Good listeners do not allow themselves to be overly awed by the speaker’s status, fame, charm or other physical or personal attributes. They perceive the person detached from his personal attributes. Effective communicators are not conditioned by their self-realized impressions and prejudices, but are able to focus on the content of what is being said.
A. Listen for what is left unsaid
B. Separate the ideas from the speaker
C. Empathize with the speaker
D. Prefer your own perception of the speaker (Right Answer)
4. Listeners should allow the speaker to conclude his or her point. Only then should they try to interpret and respond to it. Such generalizations may not represent what the speaker intended to communicate.
A. Respect the speaker as a person
B. Do not jump to hasty conclusions (right Answer)
C. Listen for what is left unsaid
D. Focus on the speaker
5. Effective listeners keep in mind the speaker’s point of view by focusing on the big picture, background constraints/limitations, and special needs and the emotional state of the speaker. Do not allow the speaker to feel hurt, ignored or insulted.
A. Respect the speaker as a person (Right Answer)
B. Do not be a sponge
C. Empathize with the speaker
D. Avoid becoming emotional
Dear This solution is just an idea.It may needed to improve.. u just take a idea from it.. and also added your comment about solution..
Q2: Identify the basic elements of the communication process by reading the following situation and considering the questions. (5)
The time is Friday afternoon. This interaction takes place in Ali’s office. Ali is a manager of an office that processes orders for a computer firm. The people in Ali’s office are present for a weekly wrap-up of the activities and planning for next week’s needs—Nadeem, who is responsible for keeping the office on its schedule; Zaid, who is responsible for the computers and technology in the office; Farhan, who communicates regularly with the sales people who turn in the orders.
Answer each question below.
There is two Situations
Who is the sender?
Ans = ALI (Because he is Boss and plan for next week)
Who is the receiver?
Ans = Farhan (who is responsible for orders
What is the message?
Ans = Next Week Needs
What medium was used to convey the message?
It was face to face Communication.
What was the feedback?
Previous week activity
Q3. Identify the most appropriate option for each description regarding effective communication. (5)
1. Its purpose is to know what the speaker wants to say or to learn from the speaker. It is an act of cooperation in the sense that it takes advantage of others’ knowledge and experience. Therefore, devoting time to this aspect is in our self-interest.
A. Speak more, do not listen
B. Focus on the speaker
C. Speak less, listen more (Right Answer)
D. Listen for what is left unsaid
2. Effective listeners do not pay attention only to what is being said, but also notice how it is said. They observe the feelings, attitudes and emotional reactions of the speaker.
A. Focus on the speaker
B. Observe body language (Right Answer)
C. Listen for what is left unsaid
D. Empathize with the speaker
3. Good listeners do not allow themselves to be overly awed by the speaker’s status, fame, charm or other physical or personal attributes. They perceive the person detached from his personal attributes. Effective communicators are not conditioned by their self-realized impressions and prejudices, but are able to focus on the content of what is being said.
A. Listen for what is left unsaid
B. Separate the ideas from the speaker
C. Empathize with the speaker
D. Prefer your own perception of the speaker (Right Answer)
4. Listeners should allow the speaker to conclude his or her point. Only then should they try to interpret and respond to it. Such generalizations may not represent what the speaker intended to communicate.
A. Respect the speaker as a person
B. Do not jump to hasty conclusions (right Answer)
C. Listen for what is left unsaid
D. Focus on the speaker
5. Effective listeners keep in mind the speaker’s point of view by focusing on the big picture, background constraints/limitations, and special needs and the emotional state of the speaker. Do not allow the speaker to feel hurt, ignored or insulted.
A. Respect the speaker as a person (Right Answer)
B. Do not be a sponge
C. Empathize with the speaker
D. Avoid becoming emotional
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