Blog: Warid Telecom Marks Six Years of Business Excellence

Abu Dhabi & Singtel (Singapore Telecommunications) groups company, Warid Telecom Pakistan marked its sixth year of business excellence in Pakistan. The mobile operator entered the market on May, 23rd, 2005. It has a name in the market that indicates quality and reliability.

“Warid is a capacity building Organization that has become Center of Excellence over the past six years. In our culture we strongly believe in making people do their best and that is how we strive for Excellence. We have the team of most brilliant professionals who made the brand promises a reality and stood with the roll call of quality, consistency and unwavering integrity. This success would have never become possible without those who we serve, our valuable customers. I believe our centricity towards Customer Service mentality as an Organization is our greatest strength.” said Muneer Farooqui, Chief Executive Officer, Warid Telecom.

He further added “I am grateful to each of our customer who has made our brand a great success. I am also thankful to our stakeholders for their trust, to our honorable Chairman His Highness Sheikh Nahyan bin Mubarak Al Nahyan, Board of Directors, BEC Members, all our associates and everyone involved in making Warid a success.”

In all these years, Company has shown solid results with vast expansion in each area. Company secured over 17.70 million subscribers while providing quality network coverage at over 6,300 destinations, 550 cities including Azad Kashmir and Northern areas of Pakistan. Company has one of the largest customer reach network with 116,000 retail outlets, 327 franchises and 19 business centers across Pakistan. Being versatile and innovative, there are over 60 Mobile VAS (Value Added Services) it offers. Covering wide International Roaming destinations, its IR services are now available in over 148 countries with GPRS roaming in 102 countries and prepaid roaming in 28 countries.

Based on its great brand repute and corporate image, the company has secured the second largest postpaid subscriber base in Pakistan. The regulator PTA (Pakistan Telecommunications Authority) reports Warid Telecom as the only Operator with lowest consumer complaints amongst all the operators which clearly portrays the class of service it offers. As a responsible enterprise, Company is actively involved in honoring its Corporate Social Responsibility part. Amongst the numerous awards it won, Warid Pakistan recently received the Highest FDI (Foreign Direct Investment) Excellence Award, also twice nominated for Brand of the Year award and the award of ‘Mobile Operator with Best Consumer Pull in Pakistan’.