Questions:
1. Based on your understanding and knowledge of the characteristics of well-designed goals, you are required to briefly state what is the problem with the objectives that have been set for the development team?
Solutions:
Well-designed goals are those that are clear as to a time frame, Challenging but attainable and Communicated to all organizational members.
Goals should reflect what the mission statement says.
Goals should be written in terms of outcomes and feedback may not give true picture of the outcomes.
As company develops application on the basis of customer feedback and requirements after each delivery, the customer’s feedback is taken as a measure of performance of the development team so this thought should be changed. Management should consider its time of proper inventory production and should not rely only on customer’s feedback as customer requirements are not clear and there is uncertainty about requirements and, and the team required more time to clarify necessary issues.
Management didn’t consider its time frame and gave priority to customer’s feedback which may not be the proper controller of the production and also the customer’s requirement is not constant and it changes with the change of trends in the society.
2. Give two suggestions for how this issue can be resolved? Provide proper reasoning in favor of your suggestions.
Suggestion 1:
As feedback, quantified as the level of customer satisfaction, is tied to the development team’s pay for performance system and in case of low returns employees may not be compensated which can significantly harm or lower the level of satisfaction of employees which make the situation more worsen.
Management should change its compensation program on temporary basis and shouldn’t confine it to the pay for performance system in order to keep employee’s morale high and to decrease turnover ratio.
Suggestion 2:
The greater the environmental uncertainty, the more plans should be directional and emphasis placed on the short term. Goals must be clear keeping in mind the mission of the company.
1) When uncertainty is high, plans should be specific, but flexible.
2) Managers must be prepared to rework and amend plans, or even to abandon their plans Management should consider short-term efficiency and try to manage its workforce as high as possible. Management should re-design its goals considering its short-term profitability.
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