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Following are some observations about an employee’s behavior in different situations and highlight his ‘people-oriented’ nature.

For each observation, you are required to simply NAME the skill that he possesses.

No irrelevant material is needed (such as definition, details)

S. No.

Observation

Skill

1

Everyone knew they could rely on him for even the most difficult and impossible tasks. He always seemed unstoppable in his pursuit and that’s why many times people agreed easily to the solutions he provided.

2

He was known to be an extremely disciplined person. But he made sure nobody disrespected him and that’s why he greeted everyone as soon as he would enter the office and say good-bye at day’s end.

3

He always asked a lot of questions and tried to understand the situation. He took initiative to think out of the box and encouraged new and innovative ideas.

4

He was always confident about his abilities and knew how to get his point across to his team. He appeared highly interested in team meetings and always had a genuine opinion.

Solution:

S. No.	Observation	Answer
1	Everyone knew they could rely on him for even the most difficult and impossible tasks. He always seemed unstoppable in his pursuit and that’s why many times people agreed easily to the solutions he provided.	Leadership
2	He was known to be an extremely disciplined person. But he made sure nobody disrespected him and that’s why he greeted everyone as soon as he would enter the office and say good-bye at day’s end.	Interpersonal
3	He always asked a lot of questions and tried to understand the situation. He took initiative to think out of the box and encouraged new and innovative ideas.	Personal
4	He was always confident about his abilities and knew how to get his point across to his team. He appeared highly interested in team meetings and always had a genuine opinion.	Communication

Leadership: Leaders keep members focused on key company values and on opportunities and need for improvement. A leader's job is to recognize when a company is headed in the wrong direction and to get it back on the right track.

Project Management: This means involving all the right people and department to keep the change program on track.

Communication: It is vital to communicate the key values to everyone in the organization.

Problem-Solving: The real challenge is to implement a solution to an organizational problem. Forget about today's problems: focus constantly on the next set of problems.

Interpersonal: The number-one priority is to give everybody in the organization the tools and the confidence to be involved in the change process. This includes facilitating, building relationships, and process skills.

Personal: The confidence to help the organization make tough decisions, introduce new techniques, try something new, and see if it works