The Manager of iGlobal takes some effective steps to turn those customers’ frowns upside down. Some business problems are harder to fix than others. But very few problems can be as frustrating and difficult to address as an unhappy customer. That's because there's data copied from vu solutions dot com no single way to "fix" a broken customer relationship. Every situation and every customer is different. Success depends on your ability to listen, adapt, evolve, and rise to the challenge.
Yet there are important techniques that every small business can use to win back unhappy or dissatisfied customers. Put these methods to work, and you'll have the tools you need to turn even the most ardent critic into a loyal and vocal repeat customer. Taken some following steps:
I. Work together with team leads to plan and execute projects, ensure that teams have appropriate product and technical specifications, direction, and resources to deliver products effectively by establishing realistic estimates for timelines while ensuring that projects remain on target to meet deadlines.
II. Track and report the status of projects on various teams, acting as a gateway through which work should be assigned to appropriate teams while ensuring that project scope is adequately defined
III. Demonstrate leadership abilities to our data copied from vu solutions dot com commercial clients with the deployment of software enhancements and fixes that are coordinated based on release schedules.
IV. Evolve the existing software system applications and architecture in various areas as needed.
V. Helping developers resolve problems both technical as well as human resources issues, tracking and approving vacation and personal days for employees within their teams and monitoring individual employees’ performance and relaying this to upper management. Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development.
Planning
Develop the project plan. Define the scope, requirements for expected results, human resources and materials. Develop time and cost estimates, and identify risk and quality measures. Create team building, communications, change and risk management plans.
Organizing
Select, purchase or contract resources identified in the project plan, including human and material resources, outside vendors and contractors with specific expertise.
Implementing
Implement activities to produce expected results. Test to ensure results meet stakeholder expectations. Use quality controls to identify variances and risk management to identify new risk.
Controlling
Track, monitor and control progress using project management tools and techniques. Compare projected versus actual results. Update project plan.
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Some more helping Material::::
1. Certainty
We experience certainty about a specific question when we have a feeling of complete belief or complete confidence in a single answer to the question.
Decisions such as deciding on a new carpet for the office or installing a new piece of equipment or promoting an employee to a supervisory position are made with a high level of certainty.
While there is always some degree of uncertainty about the eventual outcome of such decisions there is enough clarity about the problem, the situation and the alternatives to consider the conditions to be certain.
2. Uncertainty
A decision under uncertainty is when there are many unknowns and no possibility of knowing what could occur in the future to alter the outcome of a decision. We feel uncertainty about a situation when we can't predict with complete confidence what the outcomes of our actions will be. We experience uncertainty about a specific question when we can't give a single answer with complete confidence.
Launching a new product, a major change in marketing strategy or opening your first branch could be influenced by such factors as the reaction of competitors, new competitors, technological changes, changes in customer demand, economic shifts, government legislation and a host of conditions beyond your control.
These are the type of decisions facing the senior executives of large corporations who must commit huge resources.
The small business manager faces, relatively, the same type of conditions which could cause decisions that result in a disaster from which he or she may not be able to recover.
...........................
The Decision making situation is “Certainty” because of the following reasons or arguments.
> The business line is inactive.
> Product having old fashion.
> Product could not change the market demand & trends.
> Manager having the clearness and experience about the business line.
> Manager is reasonably sure about what would be happened when they make a decision. The information is available and is considered to he reliable, and the cause and effect relationships are known.
In a situation of “Uncertainty”, on the other hand, people have only a meager data base, they do not know whether or not the data are reliable, and they are very unsure about whether or not situation may change. Moreover, they cannot evaluate the interactions of the different variables.
In a “Risk” situation, factual information may exist, but it may be incomplete. To improve decision making, one may estimate the objective probabilities of an outcome by using, for example, mathematical models. On the other hand, subjective probability, based on judgment and experience, may be used.
........................
Risk: Risk occurs whenever we cannot predict an alternative’s outcome with certainty, but we do have enough information to predict the probability it will lead to the desired state.
> now if you see the given situation, there has been given enough info, which is the characteristic of risk not uncertainty.
> goal is clear "to revive the product line as well as to increase the market share". this is also the characteristic of risk situation.
> as the market trend is changing highly so there is uncertainty, as written in chapter 15. risk is characterized by the uncertainty in outcome, mentioned in chapter 15.
> in uncertainty and risk the outcome is uncertain, but the difference is that in uncertainty situation outcome can not be estimated, but in risk the probability or chance can be estimated by looking into the market trend, which is uncertain and highly risky.
....................
Solution:
Global is faced with the dilemma of an inactive business line. The product line was launched are old and the company did not respond to changing demands and trends. As a result, their business suffered heavy losses.
And there is risk that the news Business will be a successful venture or not. So there is high uncertainty in this situation but a little hope that company can re-establish itself with new IT product.
.........................................
Some more helping Material::::
1. Certainty
We experience certainty about a specific question when we have a feeling of complete belief or complete confidence in a single answer to the question.
Decisions such as deciding on a new carpet for the office or installing a new piece of equipment or promoting an employee to a supervisory position are made with a high level of certainty.
While there is always some degree of uncertainty about the eventual outcome of such decisions there is enough clarity about the problem, the situation and the alternatives to consider the conditions to be certain.
2. Uncertainty
A decision under uncertainty is when there are many unknowns and no possibility of knowing what could occur in the future to alter the outcome of a decision. We feel uncertainty about a situation when we can't predict with complete confidence what the outcomes of our actions will be. We experience uncertainty about a specific question when we can't give a single answer with complete confidence.
Launching a new product, a major change in marketing strategy or opening your first branch could be influenced by such factors as the reaction of competitors, new competitors, technological changes, changes in customer demand, economic shifts, government legislation and a host of conditions beyond your control.
These are the type of decisions facing the senior executives of large corporations who must commit huge resources.
The small business manager faces, relatively, the same type of conditions which could cause decisions that result in a disaster from which he or she may not be able to recover.
...........................
The Decision making situation is “Certainty” because of the following reasons or arguments.
> The business line is inactive.
> Product having old fashion.
> Product could not change the market demand & trends.
> Manager having the clearness and experience about the business line.
> Manager is reasonably sure about what would be happened when they make a decision. The information is available and is considered to he reliable, and the cause and effect relationships are known.
In a situation of “Uncertainty”, on the other hand, people have only a meager data base, they do not know whether or not the data are reliable, and they are very unsure about whether or not situation may change. Moreover, they cannot evaluate the interactions of the different variables.
In a “Risk” situation, factual information may exist, but it may be incomplete. To improve decision making, one may estimate the objective probabilities of an outcome by using, for example, mathematical models. On the other hand, subjective probability, based on judgment and experience, may be used.
........................
Risk: Risk occurs whenever we cannot predict an alternative’s outcome with certainty, but we do have enough information to predict the probability it will lead to the desired state.
> now if you see the given situation, there has been given enough info, which is the characteristic of risk not uncertainty.
> goal is clear "to revive the product line as well as to increase the market share". this is also the characteristic of risk situation.
> as the market trend is changing highly so there is uncertainty, as written in chapter 15. risk is characterized by the uncertainty in outcome, mentioned in chapter 15.
> in uncertainty and risk the outcome is uncertain, but the difference is that in uncertainty situation outcome can not be estimated, but in risk the probability or chance can be estimated by looking into the market trend, which is uncertain and highly risky.
....................
Solution:
Global is faced with the dilemma of an inactive business line. The product line was launched are old and the company did not respond to changing demands and trends. As a result, their business suffered heavy losses.
And there is risk that the news Business will be a successful venture or not. So there is high uncertainty in this situation but a little hope that company can re-establish itself with new IT product.
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