Total Marks 2
Starting Date Wednesday, November 03, 2010
Closing Date Friday, November 05, 2010
An internal consultant at EFG Co. was confronted with a conflict situation between the company’s Operations manager and employees. After conducting sessions with both parties involved, the consultant was successfully able to resolve the issue. Following are the series of the events that took place.
You are required to simply identify the stage of change for each event. (0.5 marks for each correct answer)
[list]
[*] Consultant met with Operations department personnel in a planned 2-hour meeting and discussed the issue to understand their viewpoint.
[*] Generally took feedback of fellow managers about their experience of working with Operations manager. Consultant encouraged open communication and removed pressure of mistrust.
[*] Consultant felt challenged to solve this dispute and took necessary steps to make sure such inter-personal conflicts would not arise over time.
[*] The consultant met with the department personnel who revealed the inside story. Initially he faced reluctance and even retaliation from employees. Later he discovered after an informal chat that the employees felt threatened by their manager.
0 comments
Post a Comment