Blog: PTCL Bill Alert Service

Pakistan Telecommunication Company Ltd (PTCL) has introduced "Bill Alert Service" for the facilitation of its landline and wireless postpaid customers.

The newly introduced service has been launched to facilitate the customers and save them from any hassle of additional surcharge in case of late depositing of bill. With this service PTCL customers will be informed about their total bill amount and due date of payment through an SMS alert on 10th and 17th of each month so that they can deposit their bill on time. Customers can subscribe to this service free of any charge on PTCL order helpline by getting their active cell number updated in the profile on which they want SMS Alert. The added advantage is that customers can also deposit their bill in any PTCL One Stop shop by showing this SMS.

SEVP Commercial Naveed Saeed on the launch of this unique service said, that it’s a great pleasure for Pakistan Telecommunication Company limited to provide our customers with PTCL Bill Alert service. He further added that in this contemporary era our schedules have become so hectic that we tend to forget or delay at time the things of prime importance. Depositing of our bill is one such thing. We at PTCL, have introduced this unique Bill Alert service to give our customers reminders through SMS to save our customers from any inconvenience as a result of late or no deposition of their bills. He further exclaimed that at PTCL, our customers have always been our top priority and we design products and services keeping in view their maximum benefit.

Aasif Inam EVP Consumer Services said that the bill alert service has been especially designed for our customers who are unable to receive their bills on time or forget to pay them due to some reason. The SMS alerts on the 10th to 17th of each month would act like an additional aid in remembering to pay their bills on time so that they can keep on availing the best telecom network in Pakistan. This would also reinforce PTCL top of the mind presence and image as a customer centric organization. He further added that PTCL is planning to introduce more such services for facilitating its customers to meet their present day demands.

Any further information about the service will available on helpline: 1236.


Bill Alert service is another initiative from PTCL . The gist of the service is to remind the landline customers with an alert SMS, just before the bill due date to deposit their bill and avoid additional surcharge. The service targets customer base that either doesn’t receive their landline bill for some reasons or have the habit of depositing the bill late.

Bill Alert Service is the solution to this problem.

The SMS will be sent twice before the due date every month.

Package Tariff:
• Free Service
• Service subscription required from 1236 Helpline