Blog: Eng301 Assignment No. 3 Solution

Q1.Business will lose its charm if there will be no Claims and their Compensations. State your point of view (10)

Answer

Claims procedures play a central role in the decision-making mechanisms.

A claim is written to inform the company of the problem and suggest a fair compensation. No matter how annoying the nature of the problem, how great the inconvenience, the purpose of a claim is NOT to express anger, but to get results.

The most common causes for claims are:

1. An incorrect bill, invoice, or statement

2. A bill for merchandise ordered but never received;

3. Delivery of unordered merchandise;

4. Delivery of incorrect merchandise;

5. Delivery of damaged or defective merchandise

Two other more specialized types of claims are:

1. A request for an adjustment under a guarantee or warranty;

2. A request for restitution under an insurance policy.

So claim should be used in business for benefit. Claim has positive side on business through claim business can judge its abilities and quality of products. A claim should begin with the facts, first explaining the problem

such as the condition of the merchandise or the specific error made.

Claims not only check on the problems of customers but also without claim the business can not grow up.

Companies pay different kind of compensations also to workers and also to the customers. Through Compensation the workers work hardly and honestly also businesses can gain trust.

Compensation policy is very vital. Compensation includes topics in regard to wage and/or salary programs and structures, for example, salary ranges for job descriptions, merit-based programs, bonus-based programs, commission-based programs, So claims and compensation play an important role in any business.

Q2. Select the appropriate option from given choices. (5)

1. When a product or service does not meet customers’ expectations, the customers are disappointed and usually complain. Their complaints should not be called complaint letters to avoid the negative impression of this word, rather should be known as_____________.

a. Credit Letters
b. Claim Letters
c. Request Letters
d. Collection Letters
Reference: Complaints should not be called complaint letters, because complaint connotes irritation, unpleasantness, negativism, and even anger. Using a word with such negative connotations could lead to a bad attitude toward customers. Letters about such complaints should be called claim letters. Page No 90

2. No matter how much one’s firm’s adjustment policy may be generous, the ultimate success of ones good-news adjustment letters depends not only on what you say but also on how you say it. Always choose ____________ language in referring to a complaint.

a. Neutral or positive
b. Formal and complex
c. Informal and plain
d. Straight forward and blunt.

Ref: Choose neutral or positive language in referring to a complaint. Page No 92

3. A Promise of future payment in cash or kind given in exchange for goods or service is called _____________. It is the instrument which enables manufactures, producers, retailers and consumers to obtain goods at a time when they can be used or sold even if ready cash is not available.

a. Loan
b. Debt
c. Credit
d. Ready money

Ref: Credit is the instrument which enables manufactures producer’s retailers and obtains goods at a time when they can be used or sold even if ready cash is not available.

4. In the art of letter writing, the letter written to credit costumer, keeping in mind the facts of getting payment and at the same time keeping customer and maintaining goodwill with him, will be categorized as ______________ Letter. 

a. Collection
b. Credit
c. Adjustment
d. Claim

Ref:  Collection Letters: No matter how carefully a company chooses its credit customers, there will be times when a bill goes unpaid and steps to collect must be taken. The problem when writing a collection letter is how to get payment and at the same time keep a customer. The writer of a collection letter wants to get the money owed and maintain goodwill. Page No 100

5. In response to an inquiry usually we write a ______________ kind of Sales Letter.

Writing of these letters by an organization involves one central goal: to get responses quickly to someone’s request for information.


a. Solicited
b. Persuasive
c. Unsolicited
d. Requesting

Ref: Solicited sales are the letters that you write in response to an inquiry. With these letters, the organization has one central goal: to get responses quickly to someone’s request for information, use the direct plan for the solicited letter. Page No 107