Mgmt628 Assignment No. 2 Solution

Admin

Semester “Spring 2011”

Organizational Development (MGMT628)

Assignment No. 2

Marks: 15

In order to make the change a permanent part of the organization (after change has been implemented and accepted), it is important to make sure that these changes are persistent. This phenomenon is termed as ‘refreezing’ in OD and unfortunately has not received much attention in theory and practice.

Keeping in view the major features of OD interventions that can affect the institutionalization process (as mentioned in the given table), you are required to identify these features from the following scenario:

An organization-wide training program is to be conducted by the HR department in collaboration with other department managers – so as to increase the credibility of the program and to achieve desired objectives. The major problem identified is customer dissatisfaction because of delays in the order processing that is placed for a product and/or for after sale services. This delay is directly linked with employees’ behavior and empowerment.

The training program is aimed at introducing and promoting the culture of “Employee Involvement and Empowerment” so as to improve the decision-making and ultimately its execution. It is also focused on encouraging employee feedback and participation particularly in group meetings on decisive issues that have a direct or indirect impact on them.

Goal specificity

Programmability

Sponsorship

Important Tips

1. This Assignment can be best attempted from the knowledge acquired after watching video lecture no. 1 to lecture no 29 and reading handouts as well as recommended text book.

2. Video lectures can be downloaded for free from www.youtube.com/vu.

Instructions:

Please read the following instructions carefully before attempting the assignment solution.

• Be very specific while preparing the assignment. No theoretical definition or

explanation is required.

Deadline:

• Make sure that you upload the solution file before the due date. No assignment will be accepted through e-mail after the due date.

Formatting guidelines:

• Prepare your solution in tabular form as given above.

• Use the font style “Times New Roman” and font size “12”.

• It is advised to compose your document in MS-Word 2003.

• Use black and blue font colors only.

Solution guidelines:

• Use APA style for referencing and citation. For guidance search “APA reference style” in Google and read various website containing information for better understanding or visit http://linguistics.byu.edu/faculty/henrichsenl/apa/APA01.html

• Every student will work individually and has to write in the form of an analytical assignment.

• Give the answer according to question; no marks would be awarded for irrelevant material.

• For acquiring the relevant knowledge don’t rely only on handouts but watch the video lectures and use other reference books also.

Rules for Marking

Please note that your assignment will not be graded or graded as Zero (0) if:

• It has been submitted after due date

• The file you uploaded does not open or is corrupt

• It is in any format other than .doc (MS. Word)

• It is cheated or copied from other students, internet, books, journals etc.

Solution:

Goal specificity
Employees’ Batter Behavior

Programmability
The training program

Sponsorship
Department Managers

Note: JUST write above lines, if you write extra, the numbers may be deducted.