The ONE STOP SHOP were established in 2008 with the goal of facilitating PTCL’s valued customers in every type of service related assistance such as billing adjustments, fault rectification, new service requests, duplicate bills, billing installments and payments – all under one roof.
There are 24 One Stop Shops in Karachi in order to not only provide quality customer care but also a comfortable professional atmosphere where a waiting customer is provided information on the variety of services and wide range of promotions that can actually help customers choose what best fits their needs.
Mr. Walid Irshaid Chief Executive Officer / President PTCL while inaugurating the newly renovated One Stop Shop in Korangi said “the objective is to delight customers with convenience and rapid resolution of all service related issues. PTCL is heavily investing not only in new innovative service offerings but also in quality customer care and convenience. I would encourage everyone to avail the services offered by our One Stop Shops and witness quality customer care.”
Besides, One Stop Shops the alternate options available for PTCL’s customers are: the 0800 helpline and online through the web.
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