Blog: Pak Telecom industry has raised the bar of customer care practices

PTA Press Release: “The customer care practices enforced by the telecom operators in the country are in line with global standards that has helped raise the bar for customer care as an industry in Pakistan,” shared Dr. Muhammad Yaseen, Chairman Pakistan Telecommunications Authority (PTA), during a visit to Mobilink’s Customer Care Centre in Lahore.

On this occasion Chairman PTA appreciated the efforts of cellular mobile operators who incurred huge investments, developed robust telecom infrastructure and provided the general public with quality services.

Dr. Yaseen also expressed satisfaction over the steps taken by Mobilink to support the 668 initiative launched by PTA. During the visit Chairman interacted with Mobilink’s customer care representatives and senior management team that was also present.

Rashid Khan, President and CEO Mobilink, shared, “As a company that has always put the consumer first, Mobilink understands the importance of facilitating the customer at every point of contact. We support PTA’s initiative and have taken all necessary steps to ensure the facilitation of the customers in the process.” Khan also appreciated the role played by PTA in providing a level playing field to the operators while accompanying Dr. Yaseen during the tour of the premises.

It is added to mention here that PTA has taken number of steps to rectify SIM user’s data and current campaign is the part of PTA’s effort for electronic re-verification of all mobile users through SIM Information System – 668. During all the phases of cleaning of mobile subscribers’ data, a total of 16.2 million unregistered/unverified SIMs/ mobile connections have been blocked till date.

In the second week of the process of intelligent blocking, 0.858 million mobile connections were blocked. Out of these, 0.544 million mobile connections were re-activated through 789 i.e. verifying their antecedents through NADRA’s Database.